FAQS
Yes, we regularly travel to our partner’s location upon request.
We work on a Pacific Time zone. Our business schedule is Monday through Friday from 8:00 AM to 6:00 PM.
The entire development team works from our Tijuana facility although we have some developers working directly at our partner’s facilities.
We work with our partners maintaining a high degree of collaboration during the development process. Most communications are carried out using common methods and remote collaboration tools. We will also provide toll free lines, GotoMeeting and video conferencing as needed.
Direction of our Developers is provided by either our partners Managers or our own depending on partner’s preference.
Our developers report on a daily basis the progress made and each week there’s a meeting of our Development Managers to check client’s feedback to make sure we meet partner’s expectations on a constant basis.
All our developers possess our minimum requirement of at least a bachelor’s degree in Software Engineering that requires 5 years of university study. We also employ developers possessing Masters Degrees in related fields.
Our partners always own the rights to their products regardless of development stage. Furthermore, upon completion of the software our partners are furnished with all source code, source files and documentation used in the design and development of their projects.
We are the only firm that provides our partners with a full risk free satisfaction guarantee.
To commence development we require a fully refundable retainer which is not to be construed as, but can be applied to payment of services. In this manner partners essentially pay nothing until full satisfaction of work. Remote Staffing work is billed on a 4 week cycle or as otherwise agreed upon.
Privacy is a standard in our field of work. We sign Confidentiality and Non-Disclosure agreements set forth by our partners to protect their interests, property and trade secrets.
We require a Master Service Agreement to be signed at the beginning of a commitment. In many cases we review and sign contractual agreements presented to us by our clients.
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