Where are you located?
We are located in Tijuana, Mexico and our headquarters located in San Diego, CA. Our production facility is located approximately 6 miles south of the international border.
Can your staff travel to a partner's facility?
Yes, we regularly travel to our partner's location upon request.
What is your work schedule?
We typically work in a Pacific Time zone. Our typical business schedule is Monday through Friday from 8AM to 5PM.
How many years have you been in business?
We have been in business since 1990 and created our nearshore model in 2001.
Where do your developers work?
The entire development team works in our Tijuana facility although we do have some developers working directly at our partner's facilities.
Do you outsource any work?
We outsource some specialty work such as digital imaging or bulk CD burning. All software and graphic design work is produced in house with our in house staff.
How do you implement completed projects?
The implementation of completed projects varies slightly depending on the nature of the project. We try to remotely implement as many projects as possible by means of FTP, VNC, Terminal Services, etc. Not all projects can be implemented in this manner and in these few cases we will travel to our partner's facility for onsite implementation or whenever specifically requested.
Do you provide documentation for completed projects?
We provide full technical and functional documentation as requested but we do advise that this may add time and expense to a project.
How do you work with your partners?
We work on projects maintaining a high degree of collaboration during the development process. Most communications are carried out using common methods such as phone, instant messengers and email. We will also provide toll free lines, GotoMeeting and video conferencing as needed.
What are your developers' academic backgrounds?
All our developers carry a minimum requirement of at least a bachelor's degree in Software Engineering that requires 5 years of university study. We also employ developers possessing Masters Degrees in both Software Engineering and Artificial Intelligence.
What happens if all your developers are busy with other requests?
We evaluate and allocate our resources accordingly. We continually have new project requests but we are also continually completing projects. Whenever we complete a project, the developers involved in that project will be assigned to a new project or they will provide additional support for other ongoing efforts. Whenever a new project appears, developers providing additional support will be reassigned to these new projects.
Who owns the final product?
Our partners always owns the rights to products regardless of whether they're is in a design, partial development or a finished product. Furthermore, upon completion of the software our partners are furnished with all source code, source files, documentation and notes used in the design and development of their projects.
Who manages the projects?
For the most part, our clients manage their projects for the virtual staffing services with assistance of our internal Project Managers. When our partners manage their projects, we coordinate the staff and facilitate collaboration so our clients are continuously involved to monitor progress and guide the overall direction of the project.
For work done on a project basis, our project managers carry the entire management of the project. We guarantee an exact date of delivery and a defect free product.
How can you guarantee results?
We provide our partners with a full money back satisfaction guarantee
How do we pay for services?
To commence development we require a fully refundable retainer which is not to be construed as, but can be applied to payment of services upon full satisfaction. In this manner partners essentially pay nothing until full satisfaction of work. Virtual Staffing work is billed on a 4 week cycle.
Can you guarantee our privacy?
Privacy is a standard in our field of work. We sign Confidentiality and Non-Disclosure agreements set forth by our partners to protect their interests, property and trade secrets.
Do you require a contract agreement?
We do require a service agreement to be signed at the beginning of a commitment. In many cases we review and sign contractual agreements presented to us by our clients.
How do you determine your rates on a project basis?
An full analysis of the project is made and we provide an exact date of delivery. The man hours estimated for project completion are multiplied by our standard hourly rate and that determines the total we quote. If a project goes over budget we abide by the original quote unless significant modifications are appended to the original scope by the client. In these cases we require amendments to the quote to be approved prior to the development of these changes.